Are you sure you want to perform this action?
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason. Returns should be made immediately, but no later than within 14 days from the date of withdrawal from the contract.
2. Pursuant to the Act of 30 May 2014 on the protection of consumer rights, it is possible to give up the purchased goods without giving a reason and without incurring costs, except for direct costs of returning the items and additional costs incurred by the Consumer in choosing the method of delivery of the goods other than the cheapest, usual delivery method offered by the Seller. This is possible provided the product has not been used or disassembled, has not been damaged, has the original HUSAR label and is complete. The returned goods must have a sales document. We reserve the right to refuse refund if we find non-compliance with the above-mentioned reimbursement conditions. The declaration of withdrawal should be concluded in writing, and to comply with the 14-day period, it is sufficient to send a statement by email to: orders@husar.ltd or by post to HUSAR.
3. The statement may be sent by traditional mail or by e-mail by sending a statement to the Seller’s e-mail address or by submitting a statement on the Seller’s website – the Seller’s contact details are specified in § 3. The statement may also be submitted on the form, which is a specimen Annex 1 to these Regulations and an attachment to the Act of 30 May 2014 on consumer rights, however, it is not mandatory.
4. Products made to individual customer’s order are not refundable. Products offered on the site where construction changes were made on the customer’s request are treated as an individual order and are not refundable.
5. The consumer is liable for a decrease in the value of the item as a result of using it improperly, going beyond what is necessary to establish the nature, characteristics and functioning of things.
6. A customer who is a consumer within the meaning of art. 221 of the Civil Code has the right to file complaints in cases specified by applicable law.
7. The running of the deadline specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
8. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, lot or part.
9. The Consumer may withdraw from the Agreement by submitting to the Seller a statement on withdrawal from the Agreement. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that period.
10. Effects of withdrawing from the Agreement:
a. In case of withdrawal from the Contract concluded remotely, the Agreement shall be deemed void.
b. In the event of withdrawal from the Agreement, the Seller shall promptly, not later than within 14 days from the date of receipt of the Customer’s statement on withdrawal from the Agreement, make all payments made by him, including the cost of delivering the item, with the exception of additional costs resulting from the Customer’s chosen method of delivery other than the cheapest usual delivery method offered by the Seller.
c. The reimbursement shall be made by the Seller using the same payment methods as were used by the Customer in the original transaction, unless the Customer has explicitly agreed to another solution which will not entail any costs for him.
d. The Seller may withhold the reimbursement of the payment until receiving the Product back or until it has been provided with proof of its return, depending on which event occurs first.
e. The Customer should return the Product to the address of the Seller specified in these Regulations immediately, not later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement. The deadline will be respected if the Customer returns the Product before the expiry of the 14-day period.
f. The Customer bears direct costs of returning the Product.
g. The consumer is liable only for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
11. If, due to the nature of the Product, it can not be sent in regular mode by post, information about this, as well as the cost of returning the Product, will be included in the Product description in the Store.
12. The right to withdraw from the agreement concluded remotely is not entitled to the Customer in relation to the Agreement:
a. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer’s specification or serving to satisfy his individual needs,
b. in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
c. for the provision of services, if the Seller has fully provided the service with the express consent of the Customer who has been informed before the provision begins that after fulfilling the provision by the Seller, he will lose the right to withdraw from the Agreement,
d. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement,
e. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
§ 14 EXCHANGE OF GOODS
1. It is possible to exchange the purchased goods without giving a reason and without incurring costs, with the exception of direct costs of returning the items and additional costs incurred as a result of dispatching a new product chosen by the Buyer. In order to receive the exchanged goods, the Buyer is obliged to pay a fee for sending the goods to the company’s bank account or PayPal and to inform the employee about choosing the preferred form of dispatch offered by the seller. If the exchangeable product is cheaper than the one for which it is exchanged, the Buyer is obliged to pay the difference by paying the required amount to the company’s bank account or PayPal. In the case of exchange for a cheaper item, the seller is obliged to return the overpayment to the Customer’s bank account indicated in the exchange statement or PayPal. This is possible provided the product has not been used or disassembled, has not been damaged, has the original HUSAR label and is complete. The returned goods must have a sales document. We reserve the right to refuse the exchange if we find non-compliance with the abovementioned exchange conditions. The declaration on the exchange of goods should be concluded in writing, and to comply with the 14-day period, it is sufficient to send a statement by email to: orders@husar.ltd or by post to HUSAR.
2. The replacement of the goods should take place immediately, however not later than within 14 days from the date of receipt of the goods.
3. Products made to individual customer’s order are not exchangeable. The products offered on the site where construction changes were made on the Customer’s request are treated as an individual order and are not exchangeable.
4. The Customer is responsible for reducing the value of the item as a result of using it improperly, going beyond what is necessary to establish the nature, characteristics and functioning of things.
5. A Customer who is a consumer within the meaning of art. 221 of the Civil Code has the right to file complaints in cases specified by applicable law.
6. In the case of a declaration on the exchange of goods, the seller reserves the right to perform the order in accordance with the time specified in § 2, unless the replaced goods will be in stock, which will contribute to immediate dispatch of the replaced goods.
Are you sure you want to perform this action?