Information about the Store: The HUSAR online store, available at www.husar.ltd, is operated by Husar Sp. z o.o., entered into the Central Registration and Information on Business (CEIDG) maintained by the minister competent for economic affairs, NIP (Tax ID): 5472154552, REGON (National Business Registry Number): 361812899.
Correspondence Address: Husar Sp. z o.o. ul. Cieszyńska 365 lok. 2 43-300 Bielsko-Biała E-mail: orders@husar.ltdPhone: 690085050
Prices: Prices of goods are provided in Polish zlotys (PLN), are gross prices (inclusive of VAT), and do not include shipping costs.
Scope of the Terms and Conditions: These Terms and Conditions are addressed to Consumers and define the rules and procedures for concluding a distance Sales Agreement via the Store.
Acceptance of the Terms and Conditions: Purchasing products from HUSAR implies acceptance of these Terms and Conditions.
Consumer: A natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
Seller: Husar Spółka z ograniczoną odpowiedzialnością (Limited Liability Company), entered into the CEIDG, NIP: 5472154552, REGON: 361812899.
Customer: Any entity making purchases through the Store.
Entrepreneur: A natural person, a legal person, or an organizational unit without legal personality but granted legal capacity by law, conducting business activity in its own name and using the Store.
Store: The online store operated by the Seller at www.husar.ltd.
Distance Agreement: An agreement concluded with the Customer as part of an organized system for concluding distance agreements (within the Store), without the simultaneous physical presence of the parties, using one or more means of distance communication up to and including the conclusion of the agreement.
Terms and Conditions: These terms and conditions of the Store.
Order: The Customer’s declaration of intent submitted via the Order Form, aimed directly at concluding a Product Sales Agreement with the Seller.
Account: The customer’s account in the Store, where the data provided by the Customer and information about placed orders are stored.
Registration Form: A form available in the Store that allows for the creation of an Account.
Order Form: An interactive form available in the Store that allows for the placement of an Order, including adding Products to the Cart and specifying the terms of the Sales Agreement, such as the method of delivery and payment.
Cart: An element of the Store software in which the Products selected by the Customer for purchase are displayed, providing the option to determine and modify Order data, particularly the quantity of products.
Product: A movable item or service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
Sales Agreement: A product sales agreement concluded or entered into between the Customer and the Seller via the Store. This agreement also includes a service agreement or a contract for specific work (contract of mandate/task), depending on the characteristics of the Product.
Seller’s Address: ul. Cieszyńska 365 lok. 2, 43-300 Bielsko-Biała.
Seller’s E-mail: orders@husar.ltd
Seller’s Phone: +48 690 085 050
Bank Account: 83 1140 2004 0000 3302 7628 4695
Customer Contact: The Customer may contact the Seller using the specified addresses and phone numbers.
Contact Hours: Telephone contact with the Seller is possible between 10:00 AM and 6:00 PM (10.00 – 18.00) on business days.
To use the Store, including browsing the assortment and placing orders for Products, the following are required: a. A terminal device with Internet access and a web browser (Opera, Chrome, Mozilla Firefox, Edge). b. An active e-mail account. c. Enabled support for cookies. d. Installed FlashPlayer software.
Liability: To the fullest extent permitted by law, the Seller shall not be held liable for disruptions or interruptions in the functioning of the Store caused by force majeure, the actions of third parties, or the incompatibility of the Store with the Customer’s technical infrastructure.
No Registration Requirement: Browsing the Store’s assortment does not require creating an Account. Orders may be placed either after creating an Account or without registration, by providing the necessary personal and address data.
Prices: Prices in the Polish version of the Store are provided in Polish zlotys (PLN) and are gross prices (inclusive of VAT).
Final Amount Payable: The final amount due from the Customer includes the Product price and the delivery cost, of which the Customer is informed on the Store’s pages during the placement of the Order.
Information on Variable Prices: If the nature of the Product makes it impossible to calculate the final price in advance, the Store will provide information on how the price will be calculated and any potential additional charges (e.g., transport, delivery, postal services).
Registration: To create an Account, the Registration Form must be completed, providing a first name, last name, address, e-mail, and telephone number.
No Fees: Creating an Account in the Store is free of charge.
Logging In: Logging into the Account is performed by providing the login and password established during registration.
Account Deletion: The Customer has the possibility to delete the Account at any time, without providing a reason and without incurring any fees, by sending an appropriate request to the e-mail address provided in § 3.
In order to place an Order, one must:
Log into the Store (optional).
Select a Product: Select the Product that is the subject of the Order and click the “Add to Cart” button (or equivalent).
Login or Order without Registration: Log in or use the possibility to place an Order without registration.
Order Data: In the case of an order without registration, fill out the Order Form by providing the recipient’s data and the delivery address, select the shipping method, and, if required, invoice data.
Order Confirmation: Click the “I order and pay” button or confirm the order by clicking the link sent in the e-mail message.
Payment: Select one of the available payment methods and pay for the Order within the specified period (subject to § 8, point 3).
Acceptance of Orders: Orders are accepted via the HUSAR store, by e-mail (orders@husar.ltd), or by telephone at 690 085 050 on business days (8:00 AM – 4:00 PM / 8.00-16.00). After the Order is confirmed by an employee, the Customer will be asked to make a payment to the company account; after the payment is credited, the Order will be transferred to the production department.
Lead Time – Polish Customers: The order fulfillment time is from 6 to 8 weeks, although it may be extended in the case of a high number of orders or the complexity of the order. Products available in stock will be sent after the missing parts of the order have been manufactured. In special cases, the order may be fulfilled faster.
Individual Orders: In the case of individual orders, the lead time is planned for 6–8 weeks, depending on the complexity of the order, design execution, testing, and the introduction of any possible corrections.
Non-standard Products: We proceed with the fulfillment of products made to individual order after receiving full payment to the company account. Such products are non-returnable.
Product Design: Products presented on the website possess a specific design and are sold in that form. The Customer is obliged to familiarize themselves with the product specification and, in case of doubt, consult with a HUSAR employee. Any changes at the customer’s request will be treated as individual orders, which are non-returnable. HUSAR reserves the right to change the price in the case of significant design changes, of which the Customer will be informed.
Visual Differences: Products visible on the website may differ slightly in visual terms as a result of continuous improvements.
Correspondence: The Customer is obliged to provide a correct e-mail address, as it will be used for contact. Failure to provide an address results in a lack of information regarding the stage of order fulfillment.
Personal Data: To fulfill the order, it is necessary to provide the required personal data, which means expressing consent to their storage and processing for the purpose of fulfilling and settling the transaction (including issuing an invoice/bill and financial reporting). This data is confidential, will not be used for marketing purposes (unless the Customer expresses consent), and will not be disclosed to third parties. The Customer has the right to inspect, correct, and delete their data by contacting orders@husar.ltd. The HUSAR company undertakes to protect personal data in accordance with the Act of August 29, 1997 (Journal of Laws No. 133, item 883).
Acceptance of Order: Placing an Order is equivalent to the acceptance of the above terms and conditions.
Delivery via Other Methods: If the Customer has selected a delivery method other than personal pickup, the Product will be sent by the Seller within the period indicated in the Product description, in accordance with the preferences provided during the placement of the Order.
Different Delivery Dates: In the case of ordering Products with different delivery dates, the delivery date is the longest of the provided dates. The Customer has the possibility to request the delivery of products in parts or after the completion of the entire order.
Start of Delivery Period: The period for delivery of the Product to the Customer is counted from the day the payment is credited to the HUSAR bank account.
Personal Pickup: If the Customer chooses personal pickup, the Product will be ready for pickup within the period indicated in the Product description, and the Customer will be notified of this via e-mail.
International Delivery: Product delivery takes place throughout the entire world.
Delivery Costs: Delivery of the Product is subject to a fee, unless the Sales Agreement provides otherwise. Delivery costs (including transport, delivery, postal services) are indicated on the Store’s pages in the “Delivery Costs” tab and during the placement of the Order.
Personal Pickup Without Fees: Personal pickup of the Product is free of charge.
Orders from Business Entities: If the order is placed by an entity conducting business activity, the Customer should inform the employee of this when placing the order and provide the full data necessary to issue a VAT invoice.
Delivery Methods – Domestic Shipments: a. Courier shipment – delivery time: 2 business days after the goods are sent (for example, for shipments <10 kg – PLN 20.00). b. Personal pickup – available at the address: ul. Cieszyńska 365 lok. 2, 43-300 Bielsko-Biała. c. The delivery date depends on the carrier. HUSAR will make every effort to ensure that the shipment arrives as quickly as possible and in intact condition, but it is not liable for delays or damages unless the customer prepares a complaint report upon discovery of damage during transport.
Delivery Methods – International Shipments: a. Courier or postal shipment – delivery costs for a given country are provided in the order summary.
Free Shipping: The Customer may benefit from free shipping after reaching a specified price threshold – this option is unavailable for goods sold wholesale.
Payment Methods: a. Payment by transfer to the Seller’s account. b. Electronic payments. c. Payment by payment card. d. Payment via the PayU system.
Additional Information: Detailed information regarding delivery methods and acceptable payment methods can be found on the Store’s pages.
Other Shipping Methods: HUSAR may provide other shipping methods beyond those listed.
Conclusion of the Agreement: The Sales Agreement between the Customer and the Seller is concluded after the Order is placed using the Order Form in the Store, in accordance with § 7 of the Terms and Conditions.
Order Confirmation: After placing an Order, the Seller immediately confirms its receipt and accepts the Order for fulfillment by sending an e-mail to the provided address, containing a statement of receipt and acceptance of the Order for fulfillment and confirmation of the conclusion of the Sales Agreement. In the absence of a message within 24 hours, the Customer should contact orders@husar.ltd, providing the order number and necessary data.
Acceptance of Orders: Orders are accepted via the HUSAR store, by e-mail (orders@husar.ltd), or by telephone at 690 085 050 (between 10:00 AM – 6:00 PM / 10.00-18.00). After the order is confirmed by an employee, the Customer will be asked to make a payment to the company account, and after the payment is credited, the order will be transferred to the production department.
Working Hours: The HUSAR company operates from Monday to Friday from 10:00 AM to 6:00 PM (10.00-18.00), excluding holidays, weekends, and statutory non-working days. Orders placed after 4:00 PM (16.00) on business days are treated as placed on the next business day.
Payment: If the Customer chooses payment by transfer, electronic payments, or payment card, the payment should be made within 7 calendar days from the conclusion of the Sales Agreement; otherwise, the order will be canceled. Payment for the goods should be made by transfer to the MBank account: 83 1140 2004 0000 3302 7628 4695, including shipping costs. The order number and the Customer’s first and last name must be entered in the title of the transfer.
International Shipments: These are fulfilled only after payment has been made to the bank account.
Lead Time: The Order fulfillment time is from 6 to 8 weeks; however, it may be extended in the case of a high number of orders or the complexity of the order. In the case of products available in stock, shipment will take place after the missing elements have been manufactured.
Individual Orders: For individual orders (non-standard products), the lead time is expected to be 6–8 weeks, depending on the complexity of the order, design execution, structure testing, and the introduction of any possible corrections.
Non-standard Products: We proceed with the fulfillment of products made to individual order only after receiving full payment to the company account. These products are non-returnable.
Product Design: Products presented on the website have a specific design and are sold in that form. The Customer should familiarize themselves with the product specification and, in case of doubt, consult with a HUSAR employee. Any changes at the Customer’s request are treated as individual orders and are non-returnable. HUSAR reserves the right to change the price in the case of major design changes.
Visual Differences: Products visible on the website may differ slightly in visual terms as a result of continuous improvements.
E-mail Correspondence: The Customer is obliged to provide a correct e-mail address for correspondence. Failure to provide an address results in a lack of information regarding the stage of order fulfillment.
Personal Data: The fulfillment of the Order requires providing necessary personal data, which constitutes consent to its storage and processing for the purpose of fulfilling and settling the transaction (including issuing an invoice/bill and financial reporting). This data is confidential, will not be used for marketing purposes unless the Customer gives consent, and will not be disclosed to third parties. The Customer has the right to inspect, correct, and delete their data by contacting orders@husar.ltd. The HUSAR company undertakes to protect data in accordance with the Act of August 29, 1997 (Journal of Laws No. 133, item 883).
Scope of Complaints: The Sales Agreement covers new Products.
Freedom from Defects: The Seller is obliged to deliver a Product free from defects to the Customer.
Right to Complain: In the event of a defect in the purchased goods, the Customer has the right to file a complaint based on the provisions regarding warranty for defects (rękojmia) in the Civil Code.
Method of Filing a Complaint: A complaint should be submitted in writing or electronically to the Seller’s addresses provided in these Terms and Conditions.
Content of the Complaint: It is recommended that the complaint includes a brief description of the defect, the circumstances (including the date) of its occurrence, the Customer’s details, and the request related to the defect.
Seller’s Response: The Seller will respond to the complaint immediately, no later than within 14 days. In the absence of a response, the complaint is considered to have been resolved in favor of the Customer.
Address for Returning Goods: Goods sent under the complaint procedure should be sent to the address provided in § 3.
Warranty: In the event that a warranty has been granted for a Product, its nature and scope are defined in the HUSAR “Warranty Terms” regulations.
Information and Procedures: Detailed information regarding the possibility for a Consumer to use out-of-court methods for handling complaints and pursuing claims is available on the websites and at the offices of district (municipal) consumer ombudsmen, social organizations, Provincial Inspectorates of the Trade Inspection, and on the websites of the Office of Competition and Consumer Protection (UOKiK).
Example Possibilities: A Consumer has, among others, the following options:
Submitting an application to a permanent amicable consumer court pursuant to Art. 37 of the Trade Inspection Act.
Submitting an application to initiate mediation to the provincial inspector of the Trade Inspection in accordance with Art. 36 of said act.
Using the free assistance of a district (municipal) consumer ombudsman or a social organization, e.g., the Consumers’ Federation or the Association of Polish Consumers.
Warranty Period: The HUSAR company provides a 3-year “combat conditions” warranty on the purchased goods.
Reporting Defects: In the event of defects, Products should be sent to the address: HUSAR Sp. z o.o., ul. Cieszyńska 365 lok. 2, 43-300 Bielsko-Biała, together with proof of purchase and a description of the fault and the circumstances of its occurrence, in accordance with the warranty document.
Commencement of Warranty: The warranty period is calculated from the date of sale, according to the date on the sales document. The warranty is considered only upon presentation of proof of purchase.
Claims after Warranty Expiry: The Purchaser may also pursue warranty claims after the expiry of the warranty period if the defect was reported before its expiry.
Exclusions: The warranty does not cover defects resulting from improper use, exceeding the scope necessary to establish the nature and functioning of the goods.
Stitching Elements: Products are covered by a warranty regarding stitching elements, provided that the product is used in accordance with its intended purpose. The warranty does not cover abrasions, mechanical damage, or discoloration of the material. In the event of interference, structural changes, disassembly, or self-repairs, the warranty will not be recognized.
Method of Reporting Defects: Defects must be reported in writing or electronically.
Repair: During the warranty period, the HUSAR Company undertakes to remove any defects occurring in the goods free of charge within a period not exceeding 30 business days from the date of receipt of the goods.
Shipping Costs: The costs of sending the complained-of goods are covered by the consumer, using the cheapest delivery method.
Complaint Documentation: Lack of required documents or an incorrectly completed complaint form may result in a refusal to accept the complaint.
Condition of the Complained Goods: The complained product must be complete and clean; failure to meet this condition may result in a refusal to accept the complaint.
Right of Withdrawal: The Consumer has the right to withdraw from the Sales Agreement within 14 days without giving any reason. The return of the goods should take place immediately, but no later than within 14 days of withdrawal.
Conditions for Withdrawal: In accordance with the Act on the Protection of Consumer Rights (dated May 30, 2014), the consumer may withdraw from the agreement without giving a reason and without incurring costs, other than the direct costs of return and additional costs resulting from choosing a more expensive delivery method than the cheapest offered by the Seller. The goods must be unused, not disassembled, undamaged, possess the original HUSAR tag, and be complete, and the returned product must have a sales document. The Seller reserves the right to refuse a return in case of non-compliance with these conditions.
Method of Withdrawal: The statement of withdrawal from the agreement must be submitted in writing. To meet the 14-day deadline, it is sufficient to send the statement to the e-mail address orders@husar.ltd or by mail to the HUSAR Company address (ul. Cieszyńska 365 lok. 2, 43-300 Bielsko-Biała).
Exclusions from Withdrawal: Products made to individual order and products in which structural changes were made at the request of the consumer are not subject to withdrawal.
Liability for Value: The Consumer is liable for any reduction in the value of the goods resulting from their improper use, exceeding what is necessary to determine the nature, characteristics, and functioning.
Consumer Complaints: A Consumer, as a natural person within the meaning of Art. 22¹ of the Civil Code, has the right to file complaints in accordance with applicable regulations.
Commencement of the Term: The withdrawal period begins from the day the Product is delivered to the Consumer or a person designated by them (excluding the carrier).
Deadlines for Bulk Orders: For agreements covering multiple products delivered separately, the period runs from the day of delivery of the last product.
Effects of Withdrawal: a. In the event of withdrawal from a distance agreement, the agreement is considered null and void. b. The Seller is obliged to return to the Consumer all payments made by them, including delivery costs (excluding additional costs resulting from choosing a more expensive delivery method), no later than 14 days from receiving the withdrawal statement. c. The refund of the payment will be made using the same method used by the Customer in the original transaction, unless the Customer agrees to another form of return without incurring additional costs. d. The Seller may withhold the refund until the Product is received or proof of its return is provided. e. The Consumer should send the Product back to the Seller’s address no later than 14 days from the date of informing about the withdrawal – the deadline is met if the Product is sent back before this period expires. f. The costs of the return are borne by the Consumer. g. The Consumer is only liable for any reduction in the value of the Product resulting from improper use.
Nature of Non-Returnable Products: In the event that, due to its nature, the Product cannot be sent back by traditional mail, information about the return costs will be included in the Product description in the Store.
Exclusions of the Right of Withdrawal: The right to withdraw from a distance agreement does not apply to agreements: a. regarding non-prefabricated goods, produced according to the Consumer’s specifications or adapted to their individual needs; b. where the goods are delivered in a sealed package and, after opening, cannot be returned for health or hygiene reasons; c. for the provision of services, if the Seller has performed the service with the express consent of the Consumer, who was informed that after the performance of the service, the right of withdrawal expires; d. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control; e. in relation to goods which, after delivery, by their nature, become inseparably connected with other items.
Exchange Conditions: Exchange of the purchased goods is possible without giving a reason and without incurring costs, with the exception of the direct costs of return and additional costs of shipping the new goods. To receive the exchanged goods, the Buyer is obliged to pay the shipping fee for the goods to the company’s bank account and inform the Seller about the choice of the preferred shipping method. If the goods being exchanged are cheaper than the goods they are being exchanged for, the Buyer must pay the difference. In the case of exchange for cheaper goods, the Seller will return the overpayment to the bank account indicated by the Customer. A condition for exchange is that the goods are not used, not disassembled, not damaged, possess the original HUSAR tag, and are complete, and the returned goods must possess a sales document. The Seller reserves the right to refuse the exchange if the exchange conditions are not met. The statement of exchange should be submitted in writing – to meet the 14-day deadline, it is sufficient to send the statement electronically (orders@husar.ltd) or by mail to the HUSAR Company address.
Exchange Time: The exchange of goods should take place immediately, but no later than 14 days from receipt of the goods.
Exclusions: Products made to individual order are not subject to exchange. Products in which structural changes were made at the request of the Customer are treated as individual orders and are not subject to exchange.
Liability for Value: The Consumer is liable for any reduction in the value of the goods resulting from improper use, exceeding what is necessary to determine the nature, characteristics, and functioning.
Consumer Complaints: A Customer who is a consumer within the meaning of Art. 22¹ of the Civil Code has the right to file complaints in accordance with applicable regulations.
Implementation of Exchange: In the case of a statement of exchange, the Seller reserves the right to fulfill the order in accordance with the lead time established in § 8, unless the exchanged goods are available in stock, which will allow for immediate shipment.
Data Administrator: The administrator of the Customers’ personal data collected via the Store is the Seller.
Purpose of Processing: Personal data is collected for the purpose of fulfilling the Sales Agreement, and upon the Customer’s consent – also for marketing purposes.
Data Recipients: a. In the case of delivery by mail or courier, personal data may be made available to the selected carrier or intermediary. b. In the case of electronic payments or payment cards, personal data may be made available to the entity handling these payments.
Customer Rights: The Customer has the right to access their data and correct it.
Voluntary Provision: Providing personal data is voluntary; however, failure to provide the required data results in the inability to conclude a Sales Agreement.
WITHDRAWAL FROM A DISTANCE PURCHASE AGREEMENT
EXCHANGE OF GOODS
COMPLAINT
Amendments to the Terms and Conditions: The Seller reserves the right to make changes to the Terms and Conditions for important reasons, i.e., changes in legal provisions, payment and delivery methods, to the extent affecting the implementation of the provisions of these Terms and Conditions. The Customer will be informed of each change at least 7 days before its introduction.
Governing Law: In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code, the Act on the Provision of Electronic Services, the Act on Consumer Rights, and the Act on the Protection of Personal Data.
Out-of-Court Complaint Resolution: The Customer has the right to use out-of-court methods for handling complaints and pursuing claims. For this purpose, they may submit a complaint via the EU ODR platform available at: http://ec.europa.eu/consumers/odr/.
Unregulated Matters: In matters not regulated by these Terms and Conditions, generally applicable regulations shall apply.
Additional Provisions: In matters not regulated by the Terms and Conditions, the provisions of the Civil Code and the Act on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Dangerous Product of March 31, 2000 (Journal of Laws No. 22, item 271) shall apply.
Technical Data: Despite our efforts, we do not guarantee that the published technical data and photos are free from errors, which do not constitute a basis for claims.
Commercial Information: The information posted on the website www.husar.ltd does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude an agreement. Placing an order by the Customer is equivalent to submitting an offer.
Contact: In case of questions or ambiguities, please contact us at orders@husar.ltd.
